Returns, with care
Thoughtful care should continue beyond delivery. If your Arganaire order is not quite right for you, tell us. We will listen and help you find a fair way forward.
Our 30-day satisfaction promise
Our promise applies to individual retail purchases made directly through arganaire.com and delivered within the United Kingdom. If you are genuinely dissatisfied, contact us within 30 calendar days of receiving your product.
It includes concerns about the oil’s feel, texture or suitability after reasonable first use, even where the oil is not faulty. We consider each request personally and fairly.
This promise is for genuine dissatisfaction after reasonable first use, not prolonged or unrestricted use. Products substantially consumed beyond reasonable first use are ordinarily outside this additional offer, although we consider individual circumstances fairly.
Unusual or repeated claims are also reviewed fairly. We may decline claims shown to be duplicate or abusive. Your statutory rights remain unaffected.
If an order arrives in separate deliveries, each product has its own 30-day period, beginning when that product is received.
A gift recipient may contact us about a qualifying purchase made through our website; any approved refund normally returns to the original purchaser.
How to get in touch
Email info@arganaire.com with your order number, or enough information for us to locate the purchase, and a few words about your concern. We acknowledge enquiries within two working days and will explain the next steps.
Our business contact address is:
Arganaire
124 City Road
London EC1V 2NX
United Kingdom
Please contact us for return instructions before sending a parcel. This business contact address is not confirmation of a parcel-return destination.
We may ask for a photograph or other details only when reasonably needed to review your concern. These are not routinely required.
Do you need to return the bottle?
Not usually. When a satisfaction request can be resolved without receiving the bottle, there is no need to send it back.
If we specifically and reasonably ask you to return a bottle for an eligible UK satisfaction claim, we will cover reasonable UK return postage and provide instructions.
If you would independently prefer to return a bottle we have not requested, please ask us first. Where we agree to accept that return, you ordinarily arrange and pay the postage yourself. Please do not send parcels without return instructions.
Separate legal rules apply to statutory cancellations and faulty goods.
What we refund
For an approved claim under our additional satisfaction promise, we refund the full amount actually paid for the qualifying product, without deductions for reasonable first use, handling or restocking.
Separately paid original delivery charges are not automatically refunded under this voluntary offer, unless the law or another binding commitment requires otherwise. We will not retrospectively add shipping charges or increase the price of other items you keep.
Products purchased on sale or with a discount code remain eligible on the same terms. For paid bundles, the refund reflects the amount fairly attributable to the qualifying item after applicable discounts.
A genuinely complimentary item supplied for £0 does not attract a separate monetary dissatisfaction-only refund.
Once we approve a claim, we initiate the refund within five working days, normally to the original payment method. Your bank or payment provider may take longer to make the funds available. If that payment method cannot be used, we will agree a secure alternative monetary refund with the verified purchaser.
If your order is faulty or not as described
If your oil arrives damaged, is incorrect, is faulty or differs from its description, please contact us so we can help. We will assess the concern and provide the remedy required by law, including reasonable return costs where applicable. These rights do not end when our additional 30-day satisfaction period expires.
If you experience an unexpected reaction, stop using the product and contact us. Seek appropriate medical advice if necessary. We will consider your report carefully and address any relevant product-safety concerns.
Your legal right to cancel
For most UK online consumer purchases, you have the right to tell us you wish to cancel within 14 days after receiving the goods, without giving a reason. If goods in one order are delivered separately, the statutory period may run from receipt of the last item.
After notifying us, you normally have a further 14 days to send the goods back.
To cancel, email info@arganaire.com with a clear statement of your decision; the optional wording below may help. Your statutory cancellation does not depend on our approval or on receiving return instructions before the notification deadline.
Where the law permits, you may be responsible for direct return postage if properly informed of this before purchase.
You may inspect goods as you reasonably would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may permit a lawful deduction for diminished value. Opening presentation packaging alone does not automatically remove your cancellation rights.
We reimburse statutory cancellation payments without undue delay and within the applicable legal deadline, usually no later than 14 days after we receive returned goods or evidence they have been sent back, whichever comes first. When no goods must be returned, the relevant deadline generally runs from your notice of cancellation.
Original standard delivery charges are refunded where required by law; a premium delivery upgrade may not be reimbursed in full. We will not charge a refund-processing fee.
Optional cancellation wording
To Arganaire, info@arganaire.com: I hereby notify you that I cancel my contract for the following goods: [item]. Order number: [number]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].
You do not have to use this wording. Any clear cancellation message is sufficient.
Here to help
Questions about your order are welcome at info@arganaire.com. Nothing in this policy limits your rights under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.