Privacy Policy

At Arganaire, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

What Data Do We Collect?

We collect personal data when you interact with our website, purchase products, or engage with our customer service team. This data may include:

• Contact Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit/debit card details (processed securely by payment providers).
• Order Details: Products purchased, transaction history, and order preferences.
• Device Information: IP address, browser type, and operating system for security and analytics.
• Customer Feedback: Reviews, survey responses, and other interactions with our platform.

How Do We Use Your Data?

We use your personal data for the following purposes:

• Order Processing: To process transactions, deliver products, and provide customer support.
• Payment Verification: To validate payments securely through encrypted gateways.
• Marketing & Promotions: With your consent, we may send updates and special offers.
• Personalization: To enhance your shopping experience by tailoring content and recommendations.
• Security & Fraud Prevention: To protect against fraud, unauthorized transactions, and account breaches.
• Legal Compliance: To comply with legal obligations and regulatory requirements.

Our Legal Bases for Processing Personal Data

We process your personal data based on the following legal grounds:

• Consent: When you sign up for newsletters or accept cookies.
• Contractual Necessity: To fulfill purchase orders and service requests.
• Legal Obligation: To comply with regulatory laws.
• Legitimate Interest: To improve customer experience and business operations.

How Do We Store Your Data?

Your data is securely stored on Shopify's secure servers, which utilize industry-standard encryption, firewalls, and security audits.

Cookies & Tracking Technologies

We use cookies to improve your browsing experience and analyze website performance. By continuing to browse our site, you agree to our use of cookies.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us track website usage for improvements.
• Marketing Cookies: Used to personalize advertising and offers.

Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your information with **trusted service providers** to assist in payment processing, order fulfillment, and customer support. These providers include:

• Klarna: Secure payment gateway for installment payments.
• Klaviyo: Email marketing services.
• Onetrust: Privacy and cookie management solutions.
• Zendesk: Customer support platform.

Your Data Protection Rights

You have the following rights under the UK GDPR:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of personal data under certain conditions.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Opt-out of certain data processing activities.

Children’s Privacy

Arganaire does not knowingly collect personal data from children under 13 years old. If we discover such information has been collected, we will promptly delete it.

How Long Do We Keep Your Data?

We retain your data only for as long as necessary to fulfill legal and operational obligations. Once no longer needed, we securely delete or anonymize your data.

Data Security Measures

We implement strict security measures to protect your personal data:

• Encryption: Secure transmission of sensitive data.
• Access Control: Restricted access to authorized personnel only.
• Incident Response: Quick action plan in case of security breaches.

Changes to This Privacy Policy

We may update this policy to reflect legal changes or operational adjustments. We encourage you to review this page periodically.

Contact Us

If you have any concerns about how we handle your data, please contact us:

• Email: info@arganaire.com
• Phone: +44 XXXX XXXXXX
• Address: 123 Argan Street, Marrakech, Morocco

Last Updated: 24/02/2025